Delete Your KidneyMate Account

How to delete your account

1. Open KidneyMate.
2. Go to Profile.
3. Select Delete account.
4. Review the deletion notice, type DELETE exactly as shown, and enter your current password to authorize deletion.
5. Select Permanently delete account.

What deletion means

Deleting your account initiates deletion of data associated with your KidneyMate account. This action is permanent and cannot be undone.

• Profile information, account preferences and retained health preferences
• Food and fluid journals, Saved Foods and saved meals
• Account-owned nutrition corrections, including barcode corrections
• User-created and imported recipes, Recipe Books and favorites
• Stored recipe images
• Meal Plan assignments and planned servings
• Grocery snapshots, shopping checkmarks and Pantry information

Deletion removes account data from active systems through several steps. Image cleanup and local cleanup may need additional processing or retries. Follow any retry instructions shown in the app. If the app indicates that deletion has already started, use Retry account deletion to finish the remaining cleanup. The app can resume a deletion already in progress without asking for your password again.

Where database backups are enabled, backup copies may be retained for a limited period according to our hosting provider's backup and retention policies. Deleted information may remain in backup copies until those copies expire.

Provider-side processing records, API call logs and security or abuse-monitoring logs may be retained under the relevant provider's policies and applicable requirements. Backup expiry is not a guaranteed deadline for deletion of every copy.

Certain limited records may be retained where required by law or where reasonably necessary for security, fraud prevention, legal compliance, dispute resolution, or verification of deletion requests, including deletion-job and recovery records. See the Privacy Policy for retention details.

Deleting an account is different from Clear Plan. Clear Plan removes the active Meal Plan and its dated assignments; it does not delete saved Grocery snapshots, shopping checkmarks or Pantry memory.

If you cannot access the app

If you cannot access the app and need help with account deletion, contact:

We may need information to verify that the request concerns your account.